Troubleshooting FAQ

COULD NOT GET WRITE ACCESS TO SO TRYING READ-ONLY                        Example warning message:       Problem:  An error message is displayed when the application starts claiming it can’t get “WRITE ACCESS” Reason:  Database programs write information back to ‘database files’ – when the application starts it attempts to open the files in READ/WRITE mode. The folder that the database file(s) are stored inside of aren’t configured to allow the Windows user account that received this error to change data inside of this folder (and the popup error message is displayed). Tech-Speak:  Windows folder permissions default to the MOST RESTRICTIVE to protect against malware. There are different ‘levels’ of permissions for every folder; listed below are the different levels listed in least to most restrictive: - Full Control - Modify - Read & Execute - List Folder Contents - Read - Write Database applications require WRITE / READ / LIST FOLDER CONTENTS / READ & EXECUTE to save data back to a database file.  The “MODIFY” permission has all of these capabilities – this is the folder permission you should use for this database application. Fixing the Problem: Using Windows Explorer (e.g. double-left click the desktop icon named My Computer; alternatively, press the Windows START button, type in EXPLORER and press the OK button), navigate to the folder that the application is installed into (e.g. C:\Program Files (x86)\TimeTrak). Right click the mouse on the folder name (e.g. TimeTrak) to display a popup menu; select PROPERTIES from the list. A popup window is displayed onscreen; click the tab named SECURITY. At the top of that window portion is a list of Windows user groups/accounts; at the bottom is the list of security permissions assigned to that group/account (which changes when a different group/account name is selected).  Click the button named EDIT; a sub-window is displayed to add/remove permissions from a group/account. Click ADD; a sub-window is displayed; within the entry field type EVERYONE; click the CHECK NAMES button; click OK to return to the previous sub-window. The ‘Everyone’ user account is now highlighted (if it isn’t go and left click it once to select it). In the bottom half of the window click the checkbox in the ALLOW column for ‘Modify’ – this will assign MODIFY permissions to the Everyone user group; the screen will resemble this:                                                                                 Click OK to save the permission change. The sub-window will automatically close; click OK to close the Properties window.  DONE